Brain Games Support and Help – Brain Games App
Questions, a problem with the app or a subscription? Write to us: [email protected]. Please tell us your iPhone model and the app version (Settings in the app, at the bottom).
You can also write from the app: Settings → Help → Contact us.
Restore purchases
If you reinstalled the app or use a new iPhone with the same Apple Account, open Settings in the app and tap “Restore purchases”. It is also on the subscription screen. If no subscription is found, check that you are signed in with the Apple Account you used for the purchase.
Cancel a subscription
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions, choose BrainGames and tap “Cancel Subscription”. If you have Premium, the “Manage subscription” button in the app’s settings opens the same page. Cancel at least 24 hours before the end of the current period to avoid the next charge. We cannot cancel a subscription for you.
Refunds
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Delete your data
Open Settings in the app and tap “Delete my data”. It removes your progress, game history, quiz answers and settings from your iPhone. Your subscription is not canceled. To have analytics data deleted from our servers, write to [email protected].